Privacy policy

Privacy Policy

Last updated: 26 June 2026

Introduction

Soul & Space is a trading name of Nova Ledger Consulting Ltd, a company registered in England and Wales.

We are committed to protecting your privacy and handling your personal information in a transparent, secure and lawful manner. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order, contact us or otherwise use our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect:

Personal Information

Full name
Billing address
Shipping address
Email address
Telephone number
Order history
Account information (where applicable)

Payment Information

Payments are processed securely through trusted third-party payment providers. We do not store or have access to your complete payment card details.

Technical Information

We may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage information
Cookies and similar technologies
Pages visited and time spent on our website

Communications

If you contact us by email, contact form or live chat, we may collect the information you provide, including copies of our correspondence.

How We Use Your Information

We use your personal information to:

Process and fulfil your orders.
Deliver products to you.
Process refunds and returns.
Provide customer support.
Communicate with you regarding your orders.
Improve our website and shopping experience.
Prevent fraud and maintain website security.
Comply with legal and regulatory obligations.
Send marketing communications where you have given your consent.

Legal Basis for Processing

Where UK GDPR applies, we process your personal information on one or more of the following legal bases:

Performance of a contract.
Compliance with legal obligations.
Our legitimate business interests.
Your consent (where required).

Live Chat

If you contact us through Shopify Inbox or another live chat service, we may collect your name, email address (if provided) and the content of your messages.

Chat conversations may be stored securely to help us provide customer support, improve our services and comply with legal obligations.

Please avoid sharing sensitive financial or confidential personal information unless necessary.

Cookies

Our website uses cookies and similar technologies to:

Keep your shopping cart active.
Remember your preferences.
Improve website functionality.
Analyse website traffic.
Measure advertising performance.
Personalise your shopping experience.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

Marketing Communications

If you subscribe to our newsletter or choose to receive marketing communications, we may send you updates regarding:

New product launches.
Special offers.
Promotions.
Company news.

You may unsubscribe at any time using the unsubscribe link included in every marketing email.

Sharing Your Information

We only share your information where necessary to operate our business.

This may include:

Shopify (our ecommerce platform)
Payment processors
Shipping and delivery providers
IT service providers
Marketing service providers (where applicable)
Professional advisers
Government authorities where required by law

We never sell your personal information.

International Transfers

Some of our service providers may process your information outside the United Kingdom.

Where this occurs, appropriate safeguards are implemented to ensure your information remains protected in accordance with applicable data protection laws.

Data Security

We use appropriate technical and organisational security measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

While we take security seriously, no method of transmitting information over the internet can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Fulfil your orders.
Provide customer support.
Meet legal, tax and accounting obligations.
Resolve disputes.
Prevent fraud.
Enforce our legal agreements.

Your Rights

If you are located in the United Kingdom or the European Economic Area, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your personal information.
Restrict or object to processing.
Withdraw consent where processing relies on consent.
Request a copy of your data (data portability).
Lodge a complaint with the Information Commissioner's Office (ICO) or your local data protection authority.

To exercise your rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.