Refund policy

Return & Refund Policy

Last updated: 22 July 2026

Soul & Space is a trading name of Nova Ledger Consulting Ltd, a company registered in England and Wales.

At Soul & Space, we want you to love your purchase. If you're not completely satisfied, we're here to help.

14-Day Returns

You have 14 days from the date you receive your order to request a return.

To be eligible for a return, your item must:

Be unused, unassembled and in its original condition.
Be returned in its original packaging with all labels, accessories and documentation included.
Be accompanied by proof of purchase or your order number.

To begin a return, please contact us at hello@soulandspace.co.uk before sending any item back. Returns sent without prior authorisation may not be accepted.

Return Shipping

Unless your item is faulty, damaged or incorrect, customers are responsible for the cost of returning the item.

We recommend using a tracked delivery service, as we cannot accept responsibility for items lost or damaged during return transit.

Damaged, Faulty or Incorrect Items

Please inspect your order as soon as it is delivered.

If your item arrives damaged, defective or incorrect, please contact us within 5 days of delivery at hello@soulandspace.co.uk.

To help us resolve the issue as quickly as possible, please include:

Your order number.
A description of the issue.
Clear photographs of the item, packaging and any visible damage.

Where appropriate, we will arrange a replacement, repair or refund in accordance with your statutory rights.

Non-Returnable Items

Unfortunately, we cannot accept returns for:

Products that have been assembled, installed or used (unless they are faulty).
Products that are not returned in their original condition and packaging.
Personalised or custom-made products.
Gift cards.
Clearance or final sale items.
Any item returned without prior approval.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

Original delivery charges are non-refundable unless the return is due to a faulty, damaged or incorrect product.

Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has entered fulfilment or has been shipped, it can no longer be cancelled. You may instead request a return after delivery, provided it meets the conditions outlined in this policy.

Return Address

Please do not return products to the address shown on our website or company registration.

Many of our products are shipped directly from trusted fulfilment partners, and return addresses vary depending on the product and supplier.

Please contact us first at hello@soulandspace.co.uk, and we will provide the correct return instructions.

Your Consumer Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013, or any other applicable UK consumer protection laws.