Shipping Policy

Last updated: 22 July 2026

Soul & Space is a trading name of Nova Ledger Consulting Ltd, registered in England and Wales.

Thank you for shopping with Soul & Space. We are committed to delivering your order safely and efficiently while providing a seamless shopping experience.

Processing Time

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are processed Monday to Friday, excluding weekends and UK public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Delivery

We currently deliver within the United Kingdom only.

Delivery times vary depending on the product and fulfilment location.

Typical delivery estimates are:

• UK Stocked Products: 1–3 business days
• Standard Products: 5–15 business days

Estimated delivery times are displayed on each product page where applicable.

Please note that delivery times are estimates and may occasionally vary due to circumstances beyond our control, including courier delays, adverse weather conditions, or periods of exceptionally high demand.

Shipping Costs

We offer FREE Standard Delivery on all UK orders unless otherwise stated.

There are no hidden shipping charges at checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number (where available).

Please allow up to 48 hours for tracking information to become active.

Incorrect Shipping Information

Customers are responsible for ensuring that their delivery address and contact details are correct before placing an order.

If you notice an error after placing your order, please contact us immediately at hello@soulandspace.co.uk.

Although we will do our best to amend your order before dispatch, we cannot guarantee changes once an order has entered processing.

Soul & Space cannot accept responsibility for deliveries made to an incorrectly supplied address.

Lost or Delayed Deliveries

If your order has not arrived within the estimated delivery timeframe, please contact us at hello@soulandspace.co.uk.

We will work closely with our fulfilment partners and delivery providers to investigate the matter and keep you informed throughout the process.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different fulfilment locations.

Where applicable, separate tracking information will be provided for each shipment.

Delivery Issues

Please inspect your order upon delivery.

If your order arrives damaged, incomplete or incorrect, please notify us within 5 days of delivery by emailing hello@soulandspace.co.uk.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging (where applicable).

We will work to resolve the issue as quickly as possible through a replacement, repair or refund where appropriate.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Soul & Space
A trading name of Nova Ledger Consulting Ltd

Email: hello@soulandspace.co.uk

We aim to respond to all enquiries within 1–2 business days.